S6:E6 – ‘Focused on a consistent, convenient & connected experience’ — Carolyne Truelove & Kim Cisek

In the latest episode of Tell Me Why, Carolyne Truelove, Vice President of Reservations and Service Recovery, and Kim Cisek, Vice President of Customer Experience, join Ron DeFeo, Chief Communications Officer, to talk about how we’re working to deliver a better experience across all touch points of the customer journey through technology and investments in our products.